If for any reason you should need to cancel you order, you will need to contact us by phone during normal business hours; at 800-522-1672. If your order is cancelled after processing has begun, a processing fee may apply. If your order has shipped prior to cancellation, a 20% restock fee will apply. Please do not attempt to cancel your order via E-mail.
In order to enable us to continue to offer you the best pricing in the business on our products, we cannot absorb these costs, and must pass them on to our customers only when necessary.
Thanks for your understanding and patronage.
Current Shipping Terms and Conditions
The following terms and conditions apply only to shipping destinations within the contiguous 48 states, and do not necessarily apply to Alaska and Hawaii. An additional shipping charge may apply to either of these destinations.
All international shipments will be shipped U.S. Post-Global Express Mail, and will require an individual quote for each shipment.
(Quotes for Quicker shipping are available by calling toll free
at 800-522-1672 from
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K&N FILTER PRODUCTS: Although we stock
a large variety of K&N products, we cannot guarantee each is in stock, or
immediate shipment of every item. Most orders are shipped within 24 hours of
placement (Seasonal demand may delay shipment several days during peak season).
Our standard form of shipping these products is FedEx-ground service. (P.O.
Boxes and APO addresses ship U.S. Post), and generally takes 3-10 business days
to receive, depending on destination. Shipping is free on replacement filters,
FIPK’s, and Aircharger Performance Kits. A $5.00 charge for each universal
filter, and $1.95 charge for each Filter Care Service Kit will apply. A
handling charge of $2.99 per standard filter, FIPK, and Aircharger
kit will apply. If you wish to check stock on any part number, please call us
at our toll free number.
An out of stock part number or special order usually will ship within 7-10 business days. Most all universal filters are special order items.
Your credit card will not be charged
until your filter is in our possession.
PLEASE NOTE: Due to seasonal demands, the K&N factory may take longer than normal to fill dealer orders throughout the country. This also can affect our ability to ship your order in a timely fashion.
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CENTERFORCE PRODUCTS: These most often drop ship directly from Centerforce to you, to better expedite your order and serve you. Standard shipping is UPS ground service, and is free, and generally takes 3-10 working days to receive, depending on destination. A handling charge of $4.99 per order will apply. Should you desire a quicker shipping method, call us at our toll free number. Most orders are processed and shipped within 24 hours of placement. If a backorder condition exists, we will advise you as to same. These products cannot be shipped to a P.O. Box, and must have a street address for UPS delivery.
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HYPERTECH PRODUCTS: These are usually
drop shipped directly from Hypertech to you via UPS Blue Label-2 Day Air. Most
orders are processed and shipped within 24 hours of placement.( P.O. Boxes and
APO addresses will ship U.S. Priority Mail.). If a backorder condition exists,
we will notify you of same. Shipping is free via standard form of shipping. A
$4.99 handling charge will apply to each order.
Please note: These packages require the
signature of the receiver at time of delivery.
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JET PRODUCTS: These are usually drop shipped directly to you from Jet Products via UPS Blue Label, 2 Day Air. Most orders are processed and shipped within 24 hours of placement.(P.O. Boxes and APO addresses will ship U.S. Priority Mail). If a backorder condition exists, we will notify you of same. Shipping is free via standard form of shipping. A $4.99 handling charge will apply to each order.
Please note: These packages require the signature of the receiver at time of delivery.
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BORLA PRODUCTS: These ship from our warehouse to you via FedEx ground service, and usually takes 5-10 working days to receive, depending on destination. If a backorder condition exists, we will notify you of same. These products cannot ship to P.O. Boxes.(APO addresses will ship U.S. Post; and will take somewhat longer than standard shipping methods). If a backorder condition exists, we will advise you as to same. Shipping and handling is $35.00 for each Rear Section Exhaust Kit, Header System, Cat-Back System, and $6.95 for each Muffler.
Please note: These packages require the signature of the receiver at time of delivery.
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MAGNAFLOW PRODUCTS: These ship from our warehouse via Fedex ground service, and usually take 3-10 working days to receive, depending on destination. These products cannot be shipped to a P.O. Box.(APO addresses will ship U.S. Post, and will take somewhat longer than standard shipping methods). Shipping and handling is $35.00 for each Rear Section Exhaust Kit, Header System, Cat-Back System, and $6.95 for each Muffler and Catalytic Converter.
Please note: These packages require the signature of the receiver at time of delivery.
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JACOBS ELECTRONICS PRODUCTS: These products are usually drop shipped directly to you from Jacobs via UPS Orange Label 3 Day Select,(P.O. Box and APO addresses will ship U.S. Priority Mail). Should you desire a quicker shipping method, please call us at our toll free number. Most orders are processed and shipped with 24 hours of placement. Should a backorder condition exist, we will notify you as to same. Shipping and handling is $5.95 for each Ignition, Adapter Harness, and $3.95 for each Wire Set.
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RANDOM TECHNOLOGIES: These products drop ship directly from the manufacturer, via UPS Ground, (P.O. Box and APO adresses will ship U.S. Priority Mail). Most orders are processed and shipped within 24 hours of placement. If a backorder condition exists, we will notify you as to same. Shipping charge is $9.95 per item.
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AN IMPORTANT MESSAGE REGARDING ORDERS WITH A VALUE OF OVER $100.00 OR MORE
FOR THE SECURITY AND BENEFIT OF OUR CUSTOMERS, PERFORMANCE INTERNATIONAL WILL SHIP PACKAGES VALUED AT $100.00 OR MORE ONLY TO THE CREDIT CARD BILLING ADDRESS OF THE CUSTOMER. THIS IS CAREFULLY VERIFIED BEFORE EACH ORDER IS PROCESSED, AND SHIPPED. ALTHOUGH AT TIMES DEEMED INCONVENIENT FOR THE CUSTOMER, IT IS YOUR PROTECTION AGAINST IDENTITY THEFT AND CREDIT CARD FRAUD OCCURING TODAY ON INTERNET PURCHASES OF ALL KINDS.
PLEASE NOTE: ANY AND OR ALL SHIPPING METHODS AND RATES ARE SUBJECT TO CHANGE WITHOUT NOTICE. SHIPPING AND ARRIVAL TIMES ARE ESTIMATES ONLY, AND ARE BASED ON PRIOR ORDERS UNDER NORMAL CONDITIONS.
THANKYOU FOR YOUR PATRONAGE.
Warranty Information
Please note that all products come backed with a limited manufacturer’s
warranty.
Each manufacturer and or company has their own specific warranty coverage,
policies,
and procedures regarding claims involving repair or replacement of new products.
It
is the sole responsibility of the end consumer to read all warranty policies and
instructions pertaining to their product purchase. All decisions involving
warranty
claims are strictly at the discretion of each manufacturer, and are in no way
influenced nor controlled by Performance International Inc.
Return Policies and Procedures
All returns to Performance International for credit are subject to the following
terms and conditions:
A-Item(s) must be unused and in new condition; and returned in original
packaging,
complete with all manufacturer’s instructions and owner’s material.
B-Item(s) must be accompanied with a copy of the original sales receipt.
C-Item(s) must be returned postage paid, and received at Performance
International
within 30 days of the original sale date.
D-Item(s) will be subject to a 20% restock charge, and will apply to all
returned
items.
All items will be subject to inspection for completeness and condition, before
credit can be given. It is up to the sole discretion of Performance
International to
determine if a returned product is eligible for customer credit.
To expedite any return, please call ahead to notify us of your intent to return,
and to receive an RGA number for return authorization. Please note: No item will
be
accepted for return without prior notification to Performance International, and
a
valid RGA number. Following these procedures will speed the return process, and
minimize any confusion.
Lost
Shipments
Performance International’s Responsibility regarding shipment of merchandise;
and
ultimate delivery to the customer.
With each shipment, we strive to deliver our products in the most efficient, yet
cost effective manor. Although rare; due to the shear volume of packages shipped
each day, it is possible a package may get lost by the shipping company, or be
delivered to the destination address; but never received by the customer.
(Possibly
due to theft after delivery, or misplacement upon delivery.)
Please take note of the following, so as to minimize any confusion should either
one
of these conditions occur.
All packages for shipment are the responsibility of Performance International,
until
picked up by the selected shipping company at our shipping dock. Once any
package
has been loaded into the shipping company’s vehicle, it then becomes the
responsibility of the selected shipper; (usually Airborne Express or FedEx); and
is
in their custody until delivered to the customer’s specified address. Should
this
package be lost during shipment, and prior to delivery, it is the sole
responsibility of the shipping company to retrieve the lost package if at all
possible. If, after a reasonable amount of time the package is not retrieved, it
would then be considered lost. At this point, a claim must be filed with the
shipping company. You being the receiver, or Performance International being the
shipper, may file this claim. We will be happy to assist you in filing the
claim.
However, Performance International cannot replace the merchandise until we have
been
reimbursed by the shipping company for the full value of the package.
When the package has been delivered to the customer’s specified address and
verified
accordingly; whether or not a signature is required, the shipping company has
then
fulfilled their obligation; to Performance International, and the customer.
(Verification can be by either a signature required at delivery, or a delivery
log
in the drivers record). At this point, the shipping company’s responsibility for
the package ends completely. Should the package become misplaced; due to theft,
or
any circumstance, the responsibility for the package rests solely with the
customer.
Under this condition, there are few courses of action which can be taken. A
claim
can still be filed by the customer with the shipping company. Although when
verification of delivery is confirmed, the shipping company will almost always
refuse a claim; since their obligation ends when the package is delivered to
it’s
destination. The other course of action is for the customer to file a claim with
their homeowner’s insurance company, or where applicable, with their renter’s
insurance company. Please note these latter remedies are only suggestions, and
in
no way constitute legal advice to our customers.
Should the customer decide to file a loss claim with the shipping company , they
will
process the claim and evaluate the customer’s claim of loss. Please note that
the
shipping company has the final say as to whether the claim will be honored, or
declined. Performance International assumes no liability or responsibility
regarding
the final outcome of any claims. The shipping company has sole discretion as to
the
outcome of any claim filed with them.
Of course, the loss of any package is not desirable for the customer or
Performance
International. Our goal is to serve you, to the best of our ability. However,
due
to circumstances completely beyond our control, this normal flow of business
activity sometimes gets disrupted.
Thanks for your patience, and patronage.
PERFORMANCE INTERNATIONAL, INC.
CUSTOMER SERVICE: 800-522-1672
FAX: 949-642-8551
E-MAIL sales@performanceintl.com